Captured here are Po Chung's unique, tested, and often revolutionary ideas on service leadership principles and strategies focused on Asia but in fact transcending locale and industry sectors. He simultaneously offers Western business readers a clear window into Asian business thinking while offering Asian business people his insights on doing business globally. He was among the first to recognize the tectonic shift in many regions of global business from a manufacturing, product-based model to a service, process-based economy. As Po points out, the GDP of many global business hubs now stems primarily from service revenue, not manufacturing income. The heart of Po’s message, therefore, has to do with a true game-changer: understanding the service economy in all its forms, then redesigning both business and business education to make the most of that new economy. Around that core concept Po builds a support structure of associated guidelines and principles, including his original perspectives on business habitats, Personal Operating Systems, organizational DNA, dangerous “viruses” to business processes, and a host of other linked concerns. Together, these topics rise to the stature of a new vision for building service businesses, nurturing human capital, and relating with conscience to one’s clientele and society.

Service Reborn

Business & Money

Chung, Po

Management & Leadership

Lexingford Publishing

A central, highly readable exposition of 25 principles that undergird the emerging field of Service Leadership.  Written by one the early and most influential voices on Service Leadership, Po Chung, as assisted by co-author Art Bell, this book sets forth for students, laymen, and practicing managers the core philosophies and best practices that make Service Leadership a major contributor to the success of any organization or individual.

25 Principles of Service Leadership

Bell, Arthur H.

Processes & Infrastructure

From Prof. Spencer Benson, Centre for Teaching and Learning Enhancement, University of Macau: "Service, according to Po Chung, is 'any activity that involves the energy and relationship created by two or more people in order to get something done.' With the demand to educate greater numbers of students, there has been a tendency towards a manufacturing model of education. Students go through an educational factory that's been maximized for productivity and quality assurance, but miss out on addressing what they bring to themselves and others. The 12 DIMENSIONS OF A SERVICE LEADER helps anyone looking to succeed in the 'Service Age.' There much for faculty and students to be learned from this book and by going through the reflective exercises."

12 Dimensions of a Service Leader

Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy - but which is gaining ground in all sectors and industries - explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

Service Leadership

Hoshmand, A. Reza

Industries

Routledge

DHL: From Startup to Global Upstart is the story of a startup that became the first worldwide logistics service organization, fighting regulation, trade restrictions, customs, and many other technical issues to develop processes that have stood the test of time to become the accepted norm in delivery throughout the world. It is a story of using "soft powers," persuasion, and ingenuity, working with, and around, emerging technologies to eliminate barriers to success. This book provides an extraordinary look into how a little startup with grit and perseverance succeeded in the face of overwhelming odds and revolutionized many of what are now accepted transportation and supply chain practices.

DHL: From Startup to Global Upstart

Bowie, Roger

Biography & History

Walter de Gruyter

QUITLESS is not just another anthology encouraging you to "mush on" in the face of hardship or to "manifest your dreams." It is an honest, thoughtful look at the mental fortitude and dexterity it takes to own the title of tomorrow’s great entrepreneur.\nHELICOPTER CRASHES, CORPORATE LAYOFFS, AND EVERYTHING IN BETWEEN: UNDERSTANDING THE MINDSET OF THE UNSHAKEABLE! 
Every single day there is an entrepreneur that comes to life for the first time – and every single day there is another, who is giving up on their dreams. Eleven letters. That’s all that separates them. Why are some catapulted to great professional heights, where others fail? Persistence. QUITLESS is a comprehensive anthology of some of the most successful, die-hard, and tirelessly working entrepreneurs in the world. Together they weave a compelling narrative about the cruciality of learning to pick yourself up, dust yourself off and get back in the game. Direct from the source, learn the art of responding purposefully, deliberately and pragmatically to the myriad obstacles standing between you and your own personal success story. 
Start reading now to: Learn specific tactics and strategies for perseverance in the face of overwhelming odds Develop a mindset that welcomes challenges and adversity via cognitive programming Explore the value and usefulness of failure in developing resilience and new points of view Understand the paramount importance of orienting yourself in the right direction before you unleash your will power Set yourself apart as a forward-thinking leader of tomorrow’s professional landscape Save time, energy and fiscal resources by consistently checking in with your personal and professional “Why?” Understand how blind persistence can actually be a massive impediment to your own success Learn about how some of the greatest in the game, almost never were\nWhether you’re an artist, a teacher, a programmer or an entrepreneur - come one, come all! Set yourself up for continued success by conditioning your mind to adapt, overcome and thrive!\nThe life you’ve always dreamed of living is right here, on the other side of fear - grab your copy of QUITLESS today!

Quitless: The Power of Persistence in Business and Life

Rutkowska, Alinka

Jackson, Kevin

Green, Connie Ragen

Penker, Magnus

Ferreira, Steve

Stamps, Rodney

Gilbert, Susan

Mowrey, Richard

Daly, Patricia

Larson, Kent

Brehm, Ray

Barbier, Julien

Gredler, Mark

Shaikh, Karl

Hopper, Glenn

Taylor-OCONNOR, Vanessa

Vick, Aaron

Corey, Poirier

Giannulis, Mike

Raynor, Russell

Ricketts, Mar

Mitchell, Carl

Pappa, Maria

Wetrich, James

Weigel, Fred

Terronez, Azul

Jones, Yvi

Sullivan, Ayn

Semprimoznik, Anita

Soriyan, Olakunle

Magruder, Gregory

Business Culture

Leaders Press

<h2>ARE YOU READY TO DESIGN A GLOBAL NETWORK BUSINESS?</h2> Designed to Win, written by Po Chung - the co-founder of DHL - reveals the industry secrets they used to build a worldwide network that now operates in more than 200 countries and territories! Warning: Reading this book and following the advice within can result in designing an industry that doesn't yet exist! Start reading now to <ul> <li>Discover how caring about things bigger than ourselves drives effective leadership;</li> <li>Find out how a unique marriage between Eastern and Western values inspired an inter-cultural leadership model;</li> <li>Discover why you should address leadership needs rather than management needs;</li> <li>Learn how to design, develop, and lead a global service network</li> <li>Understand why superior leaders practice noble visions, competence, character and care;</li> <li>Learn how to articulate human - and company - actualization;</li> <li>Figure out how better followers and leaders build more competitive networks;</li> <li>Discover how happy people led by happy leaders run like a well-oiled machine;</li> <li>...and much more!</li> </ul> Designed to Win: How to Build and Lead a Thriving Global Network Business answers the question: How do I design a global company? <h2>Grab your copy now and start designing your company to operate worldwide!</h2>

Designed to Win: What Every Business Needs to Know to Go Truly Global (DHL’s 50 Years)

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