<p>This classic title from communication experts Catherine Ross and Patricia Dewdney covers all types of communication in the unique arena of library and information work. This book offers guidance, tips, and suggestions for public speaking; designing newsletters, handouts, and brochures; creating press releases and public service announcements; writing memos, letters, and formal reports, conducting interviews and interpersonal communications. Timely coverage focuses on cultural, ethnic, and linguistic issues and electronic communications.The authors include skills-training exercises, quick facts, a special section on support staff, and more. This helpful guide is a must-have for those wanting to improve their communication skills or teach others.</p>

Communicating Professionally: A How-To-Do-It Manual for Library Applications (How to Do It Manuals for Librarians) (How-To-Do-It Manual for Librarians)

Politics & Social Sciences

Catherine Sheldrick Ross

Patricia Dewdney

Social Sciences

Neal-Schuman Publishers

<p>Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. "Booklist"'s praise of the previous edition holds true with this new edition: 'The work is laudable for its practicality, clarity, cogency, and supportive data...In short, an essential read for all current and future reference librarians'.</p>

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians)

Kirsti Nilsen

Marie L. Radford

Conducting the Reference Interview: A How-to-do-it Manual for Librarians

Reference

Facet Publishing

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Books by Catherine Sheldrick Ross