It's Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need

Bruce Tulgan

HarperCollins e-books

It's Okay to Manage Your Boss: The Step-By-Step Program for Making the Best of Your Most Important Relationship at Work

Jossey-Bass

You have the college degree. You can write a persuasive resume & pull off a killer interview. So why is there no obvious career path to achieve your goals? The reason is that the old-fashioned career ladder is gone. However, you can thrive in today's workplace but you need to find a new way to work. This book is packed with advice based on interviews with over 1000 fellow Xers. It will show you how to map out a career in any workplace, including how to: turn temping into an opportunity; reinvent the role of support staff; sell your talents by becoming a ''virtual worker''; consider starting your own business; & balance your work life with the rest of your life.

Work This Way: How 1000 Young People Designed Their Own Careers in the New Workplace - And How You Can Too

Business & Money

Job Hunting & Careers

Hyperion

FAST stands for Frequent, Accurate, Specific and Timely, and FAST Feedback is a new approach to performance evaluation in sync with today's fast-paced, rapidly changing workplace. FAST can be used in conjunction with or as an alternative to six and twelve month reviews. FAST links training directly with ongoing performance evaluation by keeping employees in a constant feedback loop. There are many ways to implement FAST Feedback in your organization, including the customizable forms included in this pocket guide.

Fast Feedback

Politics & Social Sciences

Social Sciences

Human Resource Development Pr

The Manager's Pocket Guide to Recruiting the Workforce of the Future will show employers faced with a lean, post-downsizing organization in the midst of a tight labor market, how to develop and implement hiring solutions. Employers should no longer recruit for the long term, but to get the job done today, tomorrow, and next week. The key to continued success for companies now is the ability to adapt rapidly to new circumstances. Staffing may have to expand quickly in one skill area, or contract quickly in another;or do both at the same time. Strategies for staffing must therefore be geared to this reality. The best practices outlined in this pocket guide are presented as keys and processes supplemented by worksheets and checklists intended to give your organization the advantage when it comes time to quickly and effectively bring in the talent you need.

The Manager's Pocket Guide to Recruiting the Workforce of the Future, Second Edition (Manager's Pocket Guide Series)

Economics

A practical "how to" guide on understanding and managing the youngest cohort of workers. With three to four job experiences or internships under their belts, the Gen Yers pose new challenges for organizations that are already spending time, energy, and money recruiting and training young talent.

Managing Generation Y: Global Citizens Born in the Late Seventies and Early Eighties

Carolyn A. Martin

H R D Press

No doubt about it: The newest diversity issue in the workplace is age diversity. Many organizations have finally figured out how to recruit young talent only to watch them drive down a collision course with seasoned employees over issues like work ethic, respect for authority, dress code and every work arrangement imaginable. And they're not sure what to do about it. The fact is, generational conflicts are not merely a matter of young versus old. They mirror critical business issues every organization faces as it transitions from the workplace of the past to that of the future. Managing the Generation Mix will help you place your multi-generational team on the course to collaboration.

Managing the Generation Mix: From Collision to Collaboration

Carolyn A. Matin

Management & Leadership

In any organization, we must contend with competitors and unpredictable markets. There is bound to be conflict and therefore, conflict management is essential. Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the interests of yourself, your boss, your peers, your subordinates, your vendors, and your customers in alignment all the time is impossible. Learning the proper conflict management techniques are essential.

Managing Anger In The Workplace

Donald Gibson

HRD Press, Inc.

Are you struggling everyday to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? It's time for an intervention. The Customer Service Intervention offers a practical step-by-step program that will teach you how to quickley assess the effectiveness of your staff...launch an intervention to keep your staff service savvy...and seize opportunities everyday to improve the quality of every customer interaction. Are you willing to stop and evaluate yourself, your team and each team member? Make personnel changes and adjust future hiring criteria? Spend substancial amounts of time training? Then this powerful, results-oriented guide is for you. Learn what to do to improve front-line performance-and how to do it. The book is organized into two sections: .The Big Picture tells you what to do. It offers the tactics, best practices and techniques you'll need for your intervention .Customer Service Intervention: The Program shows you how to do it through scripts, exercises, activities, tools and implementation ideas. Learn how to : Prepare for and launch an inital training program in customer service, engage your team in creating customer service information tools, and keep your team buzzing about customer service during routine meetings with quick, hard-hitting "half-hour courses".

The Customer Service Intervention: Bottom-line Tactics for Front-line Managers

Processes & Infrastructure

A managers guide to taking advantage of powerful demographic forces that are causing a "generational shift." If you're managing a mix of employees of all ages from teens to retirees and finding it takes more time and skill than ever before, you'll welcome the insightful methods and tools in this book.

Managing the Generation Mix, 2nd Edition: From Urgency to Opportunity

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Books by Bruce Tulgan