<p>Total Quality Service is based on case histories and interviews with companies around the world, including American Express, Toyota, The Royal Bank, Northern Telecom and Four Seasons Hotels. By drawing on the experience of these experts, the book provides examples of service strategies selected from the best practices; ranges of training options; internal and external research tools; and service assessment.</p>

Total Quality Service: How Organizations Use It to Create a Competitive Advantage

Business & Money

Brown, Stanley

Management & Leadership

PRENTICE/HALL

Men From Vavalagi: The Men From Under The Sky

History

Rogers, Sam

Australia & Oceania

Blurb

One Man's Vision

Arts & Photography

Individual Artists

AuthorHouse

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Books by Brown, Stanley