Large "padded" hardcover, as pictured (bus)

Meredith: The first 100 years

Reference

Brown, Kathi Ann

Writing, Research & Publishing Guides

Meredith Books

The C.E.O. of Marriot International explains how he built his corporation, offering elementary yet effective principles for motivating employees and cultivating customer loyalty

The Spirit to Serve: Marriott's Way

Business & Money

Marriott, J. Willard

Biography & History

HarperBusiness

Diversity by design: Celebrating 75th years of Howard, Needles, Tammen & Bergendoff, 1914-1989

Howard, Needles, Tammen & Bergendoff

In Without Reservations, global business leader and hotel industry icon J.W. “Bill” Marriott, Jr., shares both the story of and the recipe for the success of Marriott International, one of the world’s leading hotel companies. In 1964, on the eve of being named president of the company, Marriott’s father, founder and then-CEO J. Willard Marriott, Sr., tucked a letter in his 32-year-old son’s desk drawer. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. Without Reservations is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold. Part biography, part business digest, Without Reservations presents a frank and candid perspective on achieving the pinnacle of one’s profession and lessons learned along the way. Marriott reflects on a range of compelling topics, including the impact of 9/11, the recent economic downturn, and decisions made—and not made.

Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company

Biographies & Memoirs

Marriott, J. W., Jr.

Professionals & Academics

Luxury Custom Pub Llc

In Without Reservations, global business leader and hotel industry icon J.W. “Bill” Marriott, Jr., shares both the story of and the recipe for the success of Marriott International, one of the world’s leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriott’s father, founder and then-CEO J. Willard Marriott, Sr., tucked a letter in his 32-year-old son’s desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr., blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. Without Reservations is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.

CRITICAL CONNECTION: THE MOTOROLA SERVICE STATION STORY chronicles the three-generation relationship between Motorola & the Motorola Service Stations. CRITICAL CONNECTION explores the role of risk taking in Motorola's prosperity, from Paul Galvin's shoestring radio venture in the 1920s, to the mutual gamble between the MSS & Motorola in the 1950s, to today's breathtaking Iridium (tm) initiative. The book's blunt look at the trials & errors on the way to the Fortune 500 yields surprises & positive lessons about taking chances. "There are a lot of people around here who think that you can't take risks," says Motorola CEO George Fisher, "& it's critical for them to understand that we take risks every day. I take them, some of them are very big ones. It's important to know that you can make mistakes, & go on. It's a bigger problem to do nothing than make mistakes." "Today's professional manager is playing in a totally different ball park, at a completely different state of the company's evolution. It is important to understand the way business shaped up & the tight linkage between customers & service over the entire history of the company." To order: Motorola University Press, 1295 E. Algonquin Rd., Schaumburg, IL 60196- 1097. 1-800-466-6744.

Critical Connection

Motorola University Press

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Books by Brown, Kathi Ann