You can no longer simply meet customer expectations; you must exceed them. This book will help separate you from your competition by allowing you to reap the benefits from your commitment to service excellence.

The Ultimate Guide to Exceeding Customer Expectations

Brad Worthley

Business & Money

Genesis Publishing Signed by A

Why do so many people want to be promoted into management, be the top performing salesperson, lose weight, stop smoking, get rich, build their dream home, own a yacht or simply have a great relationship, but only a small percentage ever achieve it? That is because everyone has an inner saboteur trying to keep you from reaching your goals. This book will teach you the simple steps to have the things in life that you truly want. Achieving your desires is not about your I.Q., your grade-point in school, your childhood, the amount of money you have today or how lucky you are. You can have an extraordinary career and life if you choose, and this book will show you how, regardless of your past.

Simple Steps to "an Extraordinary Career & Life" (Volume 1)

Management & Leadership

Genesis Publishing

Have you ever been to a party or a work function where you don't know a soul in the room? Do you know someone who seems to be able to easily strike up conversations with anyone? That person can be you! The traits of business networking are learned and can be mastered by anyone. This audio series is packed with practical resources to help you learn to think on your feet, have a funny story ready to tell, overcome anxiety, and work the room like a polished professional. Whether you need to master the art of small talk or network your way into a group of people, this series will teach you the actionable skills to accomplish your business goals at any networking event, cocktail party, dinner gathering, or company outing. Complete with exercises to visualize your success, this series of audios will equip you to unlock your hidden potential to network with ease and grace. This self-study program lets you learn at your own pace, during your commute, in the gym, or from the comfort of your home. Contents include: *Conversational Charisma - by Brad Worthley *Communication: The Master Skill to Powerful Relationships - by Brian Tracy *Speak with Confidence: Thinking on Your Feet - by Dianna Booher *Effective Communication Skills - by Marjorie Brody *Communication Skills to Influence - by Chris Widener *Networking Events - by Lorraine Howell *Communication and the Art of Persuasion - by Jim Rohn *Networking It Factor: Strategies to Make You Memorable - by Colette Carlson

Converse with Charisma!: Talk to Anyone and Enjoy Networking (Made for Success Collections)

Marjorie Brody

Jim Rohn

Chris Widener

brian-tracy

Lorraine Howell

Dianna Booher

Colette Carlson

Skills

Made for Success, Inc. and Blackstone Audio, Inc.

Become naturally persuasive and improve the quality of your life! Did you know that everything is negotiable? Unfortunately, most people are poor negotiators, and the number one reason why can be traced back to early childhood. This audio series can help you change that. Whether you are trying to influence or negotiate with your largest client, boss, spouse or even one of your children -- you need to be skillful. Do you think it might help to be better at reading body language? Would it be beneficial to know how to overcome the most frequently occurring miscommunication problem? Would knowing exactly how someone can be persuaded, be helpful in your interactions? Well now you can! Listen as the experts reveal their secrets so you, too, can succeed. Contents include: 12 CDs, a bonus DVD and a PDF workbook! List of CDs: Darkest Secrets of Persuasion &amp; Seduction Masters: How to Protect Yourself and Turn the Power to Good The Six Laws of Approachability: How to Break Down Barriers and Get People to Like You The Secret to Persuasiveness -- How to Get What You Want How to Influence People with Powerful Communication: 30 Minute Success Series Selling Beyond Your Own Style Negotiate the Best Deal Selling Higher-Priced Products against Lower-Priced Competition The Answer is Always No if You Don't Ask -- 7 Strategies for Negotiating Your Way to YES! The Answer is Always No if You Don't Ask -- 7 Strategies for Negotiating Your Way to YES! Communication Skills to Influence Mastering Price Negotiations for Sales Professionals Communication and the Art of Persuasion DVD: Zig Ziglar Sales Mastery System PDF Workbook: Zig Ziglar Sales Mastery Workbook

Persuasive Selling and Power Negotiation: Develop Unstoppable Sales Skills and Close ANY Deal (Made for Success Collections)

Laura Stack

ZIG ZIGLAR

Larry Iverson

Made for Success, Inc.

Parenting great kids doesn't happen by accident, and with the proper training, anyone can raise positive, motivated children. In today's fast-paced culture, vast amounts of information bombard our children from all sides, competing for their attention. Nevertheless, research demonstrates that a parent's involvement is the number-one contributing factor to the ultimate respectfulness and motivation of kids. So the question is, how do you structure your communications and activities with your children to create a positive attitude with a bright future? In The Magic of Positive Parenting, you will learn modern child-rearing techniques from doctors, psychologists, parenting experts, and bestselling authors. In this easy-to-digest program, leading professional speakers offer quick, thirty-minute segments that you can listen to while in the car, working out, or relaxing at home.

The Magic of Positive Parenting: How to Raise Great Kids (Made for Success Collection)

Parenting & Relationships

Matthew Ferry

Pat Pearson

Jennifer Sedlock

Beth Proudfoot

Parenting

Brad's second book: "Speaking of Success". This book is a compilation of experts such as Ken Blanchard, Stephen Covey, Jack Canfield (Chicken Soup for the Soul books), Brad Worthley and many others. Brad's 22 pages of the book define the role of leaders and how they can either make or break a service culture. This is Brad's first written offering on the importance of moving from being a "manager" to a "leader".

Speaking of Success - World Class Experts Share Their Secrets (Volume 1)

Insight Publishing

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Books by Brad Worthley