<p>Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&amp;T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.</p>

Benchmarking for Best Practices: Winning Through Innovative Adaptation

Business & Money

Bogan, Christopher E.

English, Michael J.

Management & Leadership

McGraw=Hill

<p>The authors examine multiple aspects of the prestigious Malcolm Baldrige National quality Award its history and philosophy, its impact on the field of quality management, and what it takes for a company to win the Baldrige. Annotation copyright Book News, Inc. Portland, Or.</p>

The Baldrige: What It Is, How It's Won, How to Use It to Improve Quality in Your Company

Hart, Christopher W.

Biography & History

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Books by Bogan, Christopher E.