This revised, expanded best-seller is a powerful new tool kit for the 21st century.The book that crowned the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen all over again. 
This new and expanded edition of the widely influential WORLD CLASS QUALITY not only provides more techniques and case studies, but also extends them into new areas (such as the service sector) and shows how to use them in a wider variety of applications. A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers: * A practical way to secure top management commitment and make "Design of Experiments" a way of life at any company * A new reliability technique that simulates field failures at the design stage so they can be prevented before production * A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality.

World Class Quality: Using Design of Experiments to Make It Happen

Business & Money

Bhote, Keki R.

Bhote, Adi K.

Management & Leadership

Amacom Books

Product excellence is no longer enough to sustain market dominance. Manufacturers in every industry have long known that there is simply no competitive advantage in mediocre offerings, so these days every assembly line is a model of consistency and a guarantor of well-crafted products. But what happens after your product goes out the door? Does its quality last? Is reliability built in, and can the product withstand years of use, misuse, abuse, and torturous conditions? World Class Reliability gives you a proven methodology for replicating a lifetime of wear and tear in a tiny fraction of the time, under completely controlled conditions. This authoritative guide to best reliability practices shows you how to upgrade or replace your current reliability program with a comprehensive testing program known as Multiple Environment Overstress Testing, or MEOST.

World Class Reliability: Using Multiple Environment Overstress Tests to Make it Happen

Economics

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Books by Bhote, Adi K.