A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

A Guide to Computer User Support for Help Desk and Support Specialists

Computers & Technology

Beisse, Fred

Programming

Course Technology

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.

A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition)

BEISSE

Course Technology, Inc.

A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.

Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.

Guide to Computer User Support

Course Technology Ptr (Sd)

WebTutor™ on WebCT™ Instant Access Code for Beisse's A Guide to Computer User Support for Help Desk and Support Specialists

WebTutor is a content-rich, web-based learning aid that reinforces and clarifies complex concepts. Online quizzes offer automatic grading and feedback for students to reinforce learning.

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WebTutor™ on Angel Printed Access Card for Beisse’s A Guide to Computer User Support for Help Desk and Support Specialists

Cengage Learning'

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition

Networking & Cloud Computing

Course Technology/Cengage Learning

See the best price to sell, buy, or rent books by Beisse, Fred. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Beisse, Fred

See the best price to sell, buy, or rent books by Beisse, Fred. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition)

A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition)

Guide to Computer User Support

WebTutor™ on WebCT™ Instant Access Code for Beisse's A Guide to Computer User Support for Help Desk and Support Specialists

WebTutor™ on WebCT™ Printed Access Card for Beisse’s A Guide to Computer User Support for Help Desk and Support Specialists, 4th

WebTutor™ on Angel Instant Access Code for Beisse's A Guide to Computer User Support for Help Desk and Support Specialists

WebTutor™ on Angel Printed Access Card for Beisse’s A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition