Emphasizes the importance of implementing an integrated strategy and quality management systems. DLC: Competition.

Competitive Dominance: Beyond Strategic Advantage and Total Quality Management

Business & Money

Bauer, Roy

Tang, Victor

Economics

wiley

<p>An inspirational portrait of business teamwork shows how the troubled IBM corporation won the 1989 Malcolm Baldridge National Quality Award for quality improvement, which led to the company's revitalization. 25,000 first printing.</p>

The Quality Journey: How Winning the Baldridge Sparked the Remaking of IBM

Schwartz, Stephen

Boyett, Joseph H.

Osterwise, Laurence

Processes & Infrastructure

Dutton

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Books by Bauer, Roy