Objectives ¦ by the end of this workbook you should be able to:· Understand your customers: who they are and what they need· Understand the relationship between price, cost and value· Manage your customers so that they return· Plan operational activities to meet customer requirements.                                       *Identifying and meeting the requirements of internal and external customers and suppliers*Techniques for effective market research*Handling customer contact*Assuring quality dialogue through soft and hard skills

Imolp Customer Focus (Institute of Management Open Learning Programme)

Business & Money

Allen, Melanie

INSTITUTE OF MANAGEMENT, THE

Lewis, Gareth

LEWIS

Management & Leadership

Pergamon Flexible Learning

Make 'Em Laugh: Life Studies of Comedy Writers

Reference

Fry, William, Jr.

Words, Language & Grammar

Science & Behavior Books

<p>Melanie Allen had a dream - to adopt a special needs child and provide a loving family for her - but her dream turned into a nightmare. To all appearances five-year-old Alex was obedient and charming but, over the course of five years, Melanie was left desperate by her behaviour. Alex festered from being abused as an infant and turned that venom onto her carers. No one knew she was suffering from a severe attachment disorder, a common problem in neglected children. The manifestation of her symptoms was deceptive - Melanie's relatives didn't believe her when she told them about the trouble with Alex. In desperation, Melanie sought help from Social Services. Unfortunately, nobody in authority accepted the seriousness of Alex's condition until it was almost too late...</p>

The Trouble With Alex

Cookbooks, Food & Wine

Charnwood

This helpful book provides practical tools and techniques to help you organize your day and manage your time more effectively, while linking this daily action planning to clearly identified long-term goals and objectives. It provides a framework for ongoing personal development which can be used for appraisals, interviews, planning your career progression and planning a change of direction.

Time Management and Personal Development [OP]

Adair, John

Thorogood

There are many books on time management and personal development. However, John Adair's wide experience of management development in the business, military and academic spheres adds a rare degree of insight, depth and context to practical advice.John Adair's books have sold hundreds of thousands of copies. This book encapsulates his writing on how to establish clear long-term goals and link your daily action planning to their achievement. It provides you with the tools, techniques and framework for continuing personal development.

The Concise Time Management and Personal Development

Back to Hope's Bluff: Arthur & Marion's Story

Religion & Spirituality

Christian Books & Bibles

Independently published

We Go Together Like Salt and Pepper I Love You - Funny Notebook Journal: Funny Notebook Gift Idea for Valentine's Day/Anniversaries/Birthdays

Parenting & Relationships

You're the Peanut Butter to my Jelly - Funny Notebook Journal: Cute gift idea for Valentine's Day/Birthday/Anniversaries

Humor & Entertainment

Humor

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Books by Allen, Melanie