What is ITIL(R) 4? ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy.The essential link between your ITIL qualification and the real worldITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.The book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.A perfect companion before, during and after your ITIL exam - buy your copy today.About the authorClaire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.

ITIL(R) 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

Business & Money

Agutter, Claire

Industries

ITGP

ITIL(R) 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL(R)Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It: <ul> <li>Provides definitions of the key terms and concepts used in ITIL 4;</li> <li>Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and</li> <li>Explains the key figures and diagrams in the ITIL syllabus.</li> </ul> This second edition has been updated to align with amendments to the ITIL(R) 4 Foundation syllabus, including: <ul> <li>Replacing 'change control' with 'change enablement' throughout;</li> <li>The removal of 'IT' from the definition of a change; and</li> <li>Updating definitions for customer, sponsor and user.</li> </ul> Start preparing for your ITIL Foundation exam - order your copy today. ITIL(R) is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide

Computers & Technology

This guide contains everything you need to know to pass the ITIL 4(R) Strategic Leader Digital and IT Strategy certificate, plus more. It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners. The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The material is specifically aimed at: <ol>IT and business directors;</li>Department heads;</li>C-suite professionals;</li>Leaders who are involved in digital change; and</li>Consultants who are working with organisations that are digitally transforming.</li></ol> So, if you're not in a senior role, does that mean this content isn't for you? Absolutely not! Perhaps you aspire to a more senior role, in which case you'll gain valuable knowledge.Ideal for self-study candidates and training participants, this guide will prove a helpful companion and a practical aid for their professional development.The majority of this book is based on the official ITIL 4: Digital and IT Strategic Leader publication and the associated DITS syllabus. It provides students with the information they need to pass the DITS exam and help them become a successful practitioner. ITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

ITIL 4 Digital and IT Strategy (DITS): Your companion to the ITIL 4 Strategic Leader DITS certification

Management & Leadership

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: How does the organization enable and deliver value? What are the supply chains within an organization that support value delivery? How do the individual capabilities contribute to or support these supply chains to deliver value?

VeriSMTM - A service management approach for the digital age

Van Haren Publishing

See the best price to sell, buy, or rent books by Agutter, Claire. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Agutter, Claire

See the best price to sell, buy, or rent books by Agutter, Claire. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

ITIL(R) 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide

ITIL 4 Digital and IT Strategy (DITS): Your companion to the ITIL 4 Strategic Leader DITS certification

VeriSMTM - A service management approach for the digital age