From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on process management. Featured topics include the origins of process quality management (PQM); the PQM methodology; and the integration of process quality management with total quality management. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.

Process Management

Business & Money

A. Blanton Godfrey

Joseph M. Juran

Management & Leadership

McGraw-Hill Companies

Applying Quality-Assurance Methods A Report on the National Demonstration Project on Quality Improvement in Health Care This book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves. --Healthcare Financial Management Learn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.

Curing Health Care: New Strategies for Quality Improvement

Medical Books

Donald M. Berwick

Jane Roessner

Administration & Medicine Economics

Jossey-Bass

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Books by A. Blanton Godfrey