eCampus

Comment: Their return processes are a dumpster fire. Two separate books returned were both separately incorrectly processed. They assured me my case would be escalated to a supervisor to resolve, and I have heard nothing. Now they are charging me for things that were returned. The only way you're safe with these people is to walk your returns to the warehouse and video yourself handing them to a manager.

Comment: I sent two books in the same package. They paid for one (the cheaper one, of course) and emailed to say the other book never arrived. They are scammers, plain and simple. Don’t bother with them. They don’t deserve any stars. Bookscouter should remove them as a vendor. They aren’t vending, they are scamming.

Comment: I sold a book to ecampus on June 13, 2025. The book was in excellent condition as described in the buyback order. I mailed the book on June 16, 2025. I received a confirmation email stating the book had been received. On July 17, 2025, I received another email stating my book was never received. I replied and told them the book was mailed and the timeline of 3-5 weeks was due and I wanted my payment. I then received an email that the book was received, but was damaged, therefore I would not be paid. I replied again with photos of the book before I mailed it and there was no water damage. I was told it would be escalated to a manager and then received another email that my buyback order was canceled and I would not be paid.

Comment: I would give zero stars if possible. They wait until they resale your books before issuing payments. I had a package delivered on 4/2 via UPS and now it's 5/26 and they keep saying it takes 3-5 weeks well it's been almost 8 and still no payment.

Comment: This company is awful. They never pay what they quote. A lot of the books they say are under review. Sometimes I'll receive a check for $1.00 for a book. Have no idea what it's for.

Comment: Have stolen 2 out of the last 3 books from me with no payment. DO NOT USE!!!!!!!!

Comment: Do NOT rent any books from them or if you do you better take a picture/video of them when you get them and report any slight fold/tear to pages and then take a pic/video of them before you return them. When you rent a book you assume it will have general wear and tear and I didn’t think anything of it when it came with the back cover corner torn. They charged me for a “damaged unusable book” that was far from unusable. Then to top it off, they didn’t send me my book back that they just charged me for they were “recycling it” in other words probably putting a little tape on the torn edge and renting it back out. Like how is that ethical. If you charge me for it it’s mine! They said i could pay $12 to have it shipped back to me. I have never been so disappointed in a customer service department. To think they would do this to poor college kids is disgusting.

Comment: We are locked into this vendor at my child's school and I would buy books anywhere else if possible. Charges for 8th grade books were $567 - this is the rental fee from 07/23, actually the rental was $255 - the "Damaged and unusable" fee was an additional 312 and change that was charged 3 months after the books were returned to eCampus on 08/24. Funny thing they sold our old books via Amazon to a friend - so not so damaged. I am now exploring options to present to our school for book reselling on campus and alternate sources for text books. 9th grade books cost $700+ purchase made 07/24 (if you are adding that up eCampus charged my account over $1000 in a two week period, for a 14 year old's school books - half of them being held in a warehouse or destroyed/resold on amazon)

Comment: honestly, just don't. the price seems great at first then they'll come back and double it in some way.

Comment: Horrible company to buy or sell. I recently sold 3 textbooks and received payment for only one book. eCampus sent me an email immediately after they received my books that said 2 books needed verification from the book's publisher before I could get paid. Please note, both books were given a price quote by eCampus but never mentioned the publisher would need to verify the books. So, I telephoned the publisher of one book and they said they do not verify books already purchased because they would need staff to do the unprofitable work and they are in the business to make money. So, eCampus lied to me regarding payment of the quoted price book. It is mid-July 2024 and I assume that eCampus is holding on to the book to see if they can sell it in August 2024 before they make a decision on paying me. It's sick and creepy.