Business Process Change Management: ARIS in Practice
ISBN-10:
364205532X
ISBN-13:
9783642055324
Edition: Softcover reprint of hardcover 1st ed. 2003
Description:
This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.
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