Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets)
Description:
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources. The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
Best prices to buy, sell, or rent ISBN 9781944659455
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The Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets) book is in very low demand now as the rank for the book is 8,900,754 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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