Bad Behavior, People Problems and Sticky Situations: A Toolbook for Managers and Team Leaders

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Bad Behavior, People Problems and Sticky Situations: A Toolbook for Managers and Team Leaders image
ISBN-10:

1941870074

ISBN-13:

9781941870075

Author(s): Ward, Gregg
Released: Dec 01, 2014
Format: Paperback, 128 pages
Related ISBN: 9781931957021

Description:

Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move forward with confidence. The first four chapters are practical "primers" on managing people, harassment, diversity and leadership- all written in Gregg Ward's engaging, information and personable style. Then, he introduces a raft of simple, down-to-earth, time-tested tools, many of which can be learned in less than five minutes. The rest of the book is packed with "real-life" case studies- all based on Ward's nearly 20 years of professional experience working with business, government and non-profit organizations.

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