Customer Service Rules!: 52 Ways to Create A Customer-Centric Business

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Customer Service Rules!: 52 Ways to Create A Customer-Centric Business image
ISBN-10:

1938406397

ISBN-13:

9781938406393

Author(s): Gallegos, Don
Released: Aug 25, 2014
Publisher: Brigantine Media
Format: Paperback, 104 pages

Description:

“The customer is not always right, but he or she is always the customer.” That’s customer service expert Don Gallegos’ mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos’ long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers’ problems, learning from the best customer service companies, and much more. Read one rule a week—or all 52 at once! Don Gallegos’ Customer Service Rules! is your guide to building a business centered on your customers.

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