Becoming a Customer-Focused Organization
Description:
"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal and external customers’ true needs. Cochran walks readers through a self-assessing customer focus inventory and from there explains how an organization can shape its processes to meet its customers’ demands. Learn how to develop customer surveys that produce useful data for refining production and administrative processes. Understand the importance of customer-satisfaction training. Motivate top management to instill a customer-focused orientation throughout the organization.
Best prices to buy, sell, or rent ISBN 9781932828054
Frequently Asked Questions about Becoming a Customer-Focused Organization
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The Becoming a Customer-Focused Organization book is in very low demand now as the rank for the book is 7,216,125 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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