Six Sigma Management: A Guide for Your Journey to Best-practice Processes

Six Sigma is a data-driven philosophy based on the idea of eliminating defects and errors, which result in a loss of time, money, opportunities, and business. Over the past two decades Six Sigma has become a standard for maintaining consistency, capitalizing on quality, delighting customers, and exceeding expectations. Six Sigma used to be viewed as a management and process improvement tool solely for the manufacturing world. However, although manufacturing is where Six Sigma originated, organizations in all fields have begun to realize the methodology's potential. After all, everyone, in every field, can benefit from the elimination of errors and waste. This guidebook can help managers, or any employee tasked with improving operations, decide whether Six Sigma is right for their organizations, as well as provide guidelines for its implementation. The Six Sigma Passport introduces the key concepts champions will need to understand to manage a successful Six Sigma initiative. Specifically, the chapters focus on: Leadership and Culture--The people, either top management or others, who provide support and guidance for others, as well as the overall environment in which organizational initiatives take place Training and Certification--Arming individuals with the skills and knowledge they need to be successful in the workplace Project Selection and Preparation--Choosing a project to work on and preparing to execute it Project Execution--Applying the methodology to a project to achieve the desired results Measurement--Analyzing the data before, during, and after an initiative Replication of Results--Ensuring the results are repeatable throughout the organization on a variety of projects Also included is a survey to determine where you currently stand and advice on how to proceed, with numerous examples from best practice organizations.