Customer Service in Tourism and Hospitality
Description:
Provides the whys and howsof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Best prices to buy, sell, or rent ISBN 9781908999344
Related Books
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- Customer Service in Tourism and HospitalitySimon HudsonEdition:2ISBN-13:9781911396468
- Customer Service in Tourism and HospitalitySimon HudsonISBN-13:9781908999337
- Customer Service in Tourism and HospitalitySimon HudsonEdition:2ISBN-13:9781911396468
- Customer Service in Tourism and HospitalitySimon HudsonISBN-13:9781908999337
Frequently Asked Questions about Customer Service in Tourism and Hospitality
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