The Executive Guide to Call Center Metrics
Description:
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.
Best prices to buy, sell, or rent ISBN 9781887355087
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The price for the book starts from $9.49 on Amazon and is available from 24 sellers at the moment.
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