Supporting Rural Water Supply: Moving towards a Service Delivery Approach

Collectively, billions of dollars have been invested in the provision of rural water supply systems in developing countries over the past three decades. Although progress is being made and rates of coverage are increasing, users often find that, once installed, water supply systems are poorly maintained and eventually break down, leaving them with an unreliable and disrupted water supply. Supporting Rural Water Supply takes a critical look and asks why we have been unable to provide a sustainable water service to rural people. What are the critical success factors in the areas where there has been good progress? How can we support the adoption of a service delivery approach to rural water supply – one that moves beyond implementing infrastructure projects to delivering a reliable and indefinite service? This book brings together findings from 13 country studies which were carried out as part of a global learning initiative – Sustainable Services at Scale, or Triple-S. It offers insights into ways countries and individual organizations can move towards a service delivery approach step by step and is a valuable resource for professionals in government departments, NGOs, development banks, and donor agencies who are interested in improving the design and implementation of rural water supply programs and the benefits from investments.