Personalising public services: Understanding the personalisation narrative

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Personalising public services: Understanding the personalisation narrative image
ISBN-10:

1847427596

ISBN-13:

9781847427595

Edition: First Edition
Released: Jul 27, 2011
Publisher: Policy Press
Format: Paperback, 216 pages
Related ISBN: 9781847427601

Description:

Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

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