Mastering a Culture of Accountability

Mastering a Culture of Accountability is a must read for every technology solution provider and IT channel executive. The book covers the three key pillars for business success in a solution provider company: 1) process and systems, 2) measuring and monitoring and 3) communications. This guide offers insight and ideas from over 30 years coaching and consulting to business owners, sales teams and operations personnel on how to achieve the greatest success from your technology delivery business. Strategies and ideas are presented for project businesses, recurring revenue and managed service businesses as well as other service models. Key topics include leadership, finance, operations and of course, sales compensation and motivation - including successful pay for performance plans. A significant portion is dedicated to hiring and recruiting as people are the key differentiator in top businesses! Process and systems are explored helping you increase collections, drive customer satisfaction and build a sticky client base. This guide will provide many golden nuggets for optimizing any solution provider business and invaluable to any technology related vendor or distribution executive seeking to understand the key points of success in these service businesses. It will be a tool you will turn to again and again as you grow your business. This guide has many examples directly from successful companies and also contains recommended reading and contributor profiles from nearly 20 successful solution provider businesses.