Achieving Service Excellence: Strategies for Healthcare
Description:
On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows.
Keep your customers from defecting to competing providers. Improve your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this valuable guide presents the best available information on providing first-rate service.
Find out how to:
Assess your organization to determine your core competencies
Empower patients and families to "coproduce" their own healthcare experience
Recruit and hire people who "love to serve"
Predict and plan the kinds of healthcare experiences customers will find satisfying
Train, motivate, and inspire employees to provide outstanding service
Manage the inevitable wait times for healthcare service
Prevent service failures and problems
Create and encourage a customer-focused culture
Develop action plans to implement customer service initiatives Use information technology to add quality and value to the healthcare experience
Best prices to buy, sell, or rent ISBN 9781567931907
Frequently Asked Questions about Achieving Service Excellence: Strategies for Healthcare
The price for the book starts from $5.98 on Amazon and is available from 9 sellers at the moment.
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The Achieving Service Excellence: Strategies for Healthcare book is in very low demand now as the rank for the book is 6,413,713 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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