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Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model

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Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model image
ISBN-10:

1506303374

ISBN-13:

9781506303376

Author(s): Fitch, Brian Douglas
Edition: 1
Released: Sep 25, 2015
Publisher: Sage Publications, Inc.
Format: Paperback, 152 pages
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Description:

Law Enforcement Interpersonal Communication and Conflict Management: The Impact Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, Impact, which asks professionals to:
  • Identify and master emotions
  • Master the story
  • Promote positive behavior
  • Achieve Rapport
  • Control your response
  • Take perspective
When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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