Service Operations Management: Improving Service Delivery
Description:
Analyse and address organisational challenges using real world examples\nService Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.\nPearson, the world’s learning company.
Best prices to buy, sell, or rent ISBN 9781292064468
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