The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer

Review\n"Your book update is magnificent, very readable, and I believe it will make Lean thinking even more accessible to the general public." Ruth Archer, Director of Continuous Improvement, Michigan Technological University"The 4p model with the scientific thinking added inside is awesome.I also think how you put TK and Starter Kata in context is very helpful: "step-by-step process to develop scientific thinking skills which might be helpful for adapting Toyota's approach"" Tilo Schwartz, President, Lernzone\nThe bestselling guide to Toyota’s legendary philosophy and production system―updated with important new frameworks for driving innovation and quality in your business
One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today.
Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota’s world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include: Completely revised data and updated information about Toyota’s approach to competitiveness in the new world of mobility and smart technology Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way A fresh approach to leadership models The brain science and skills for learning to think scientifically How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy
Organized into thematic sections covering the various aspects of the Toyota Way―including Philosophy, Processes, People, and Problem Solving―this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage.
With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.\nFrom the Publisher\nJeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, LLC. His articles and books have won thirteen Shingo Prizes and he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.\nFrom the Author\nI agonized over whether to write a new edition since the original is often referred to as a classic. How do you improve a classic? I finally decided I had enough new ideas and case examples that I wanted to update, if not improve, the original. I created a new model even though I liked the hierarchical model of philosophy, process, people and problem solving. The new model is shown as puzzle pieces, as all four Ps are interrelated, and I added in the center scientific thinking. Scientific thinking has always been central in Toyota--problem solving and decisions based on verified facts, observe without preconceptions, run the experiment, PDCA, etc. The role of scientific thinking became more vivid in the work of Mike Rother's Toyota Kata. I also wanted to add more of an emphasis on planning and reorganized the problem solving principles to include principle 13 on hoshin kanri (aka policy deployment) and principle 14 on bold strategy, some large leaps and many small steps. I hope you enjoy and learn even more from this edition.\nFrom the Back Cover\nJeff Liker's The Toyota Way has long been the definitive classic text that takes you inside Toy