Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience
Description:
Never before in the healthcare industry has there been such intense emphasis and open debate on the issue of quality. The steady rise in the cost of healthcare coupled with the need for quality have combined to put the healthcare industry at the top of the national agenda. Quality, costs, and service are not just socially provocative ideas. They are critical criteria for decision-making by patients, physicians, and many key constituents of healthcare organizations.
The pursuit of improved performance has driven a host of executives and managers in search of techniques for structuring, rehabilitating, redesigning, and reengineering the organizations they serve. Unfortunately, the narrow-mindedness with which programs are implemented and the discontinuity in their application weaken the promise of success. The process of quality improvement can become an undisciplined search for illusions rather than reality.
For many years, healthcare managers have embraced the narrow definition of performance solely in the context of financial success. Forward-thinking executives now realize that the road to financial success begins with success in quality and service. Quality and service are no longer separate issues – they are the same. Neither one by itself will bring about lasting success. The ultimate measure of performance is in an organization’s ability to create value for its customers, and true performance must be measured in the context of the customers’ total experience.
This book is about how to manage performance in the context of value to the customer or patient. It brings together the many pieces of the performance improvement puzzle – quality, technology, costs, productivity, and customer service. The author also covers process improvement tools including Lean and Six Sigma, and how to create a culture of continuous improvement as well as how to improve the patient experience and productivity improvement strategies. The book is filled with examples, illustrations, and tools for improving key aspects of a healthcare organization’s performance.
Best prices to buy, sell, or rent ISBN 9781138499690
Frequently Asked Questions about Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience
The price for the book starts from $51.18 on Amazon and is available from 16 sellers at the moment.
If you’re interested in selling back the Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience book, you can always look up BookScouter for the best deal. BookScouter checks 30+ buyback vendors with a single search and gives you actual information on buyback pricing instantly.
As for the Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience book, the best buyback offer comes from and is $ for the book in good condition.
The Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience book is in very low demand now as the rank for the book is 8,462,378 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
Not enough insights yet.