Taming the Unpredictable: Real World Adaptive Case Management: Case Studies and Practical Guidance
0981987087
9780981987088
Description:
Taming the Unpredictable
Real World Adaptive Case Management:
Case Studies and Practical Guidance
The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. Taming the Unpredictable presents the logical starting point for understanding how to take advantage of ACM.
This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation.
In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.
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