How to Recruit, Motivate, and Manage a Winning Staff: A Medical Practice How-To Guidebook

From the receptionist on the front lines, to the coding specialist behind the scenes, to the caregivers in between, every staff member has a powerful influence on the success of a medical practice.In HOW TO RECRUIT, MOTIVATE, AND MANAGE A WINNING STAFF, medical practice management consultant Laura Sachs Hills offers her best strategies for developing a team of employees who are committed to the health and well-being of the patients and the practice. Her no-nonsense advice – supported by field-tested examples, sample dialogues, action checklists, and more – shows physicians, practice managers, and administrators exactly how to recruit, hire, motivate, evaluate, and, when necessary, fire employees. “As competent as the physician may be, as beloved by his or her patients, the staff can make or break a medical practice,” explains the author. “Staff can affect professional image, professional relationships, patient referrals, efficiency, and even the growth and profitability of a practice.” That's why medical practice managers who overlook the vital importance of their role as “human resource manager” do so at their own peril. For any practice manager who lacks the experience, training, and skills to develop a first-rate professional staff, help is at hand, in the form of this practical “what-to-do, what-not-to-do” guide.Here, in a 1-2-3 bulleted format, are the fundamentals for avoiding serious employee problems that can plague today's medical practice: interpersonal conflicts and in-fighting, poor morale, low productivity, high turnover, needless errors, even embezzlement, and malpractice. Every copy of HOW TO RECRUIT, MOTIVATE, AND MANAGE A WINNING STAFF comes with a CD-ROM full of ready-to-print forms and letters to make it even easier to deal with staff-related circumstances as they arise. -- More -- By applying the management techniques presented in HOW TO RECRUIT, MOTIVATE, AND MANAGE A WINNING STAFF to their own medical practice, managers can build a productive, caring, dedicated staff. The very staff that will help to make a medical practice financially successful and medically sound.