The Customer Service Companion

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The Customer Service Companion image
ISBN-10:

0964462117

ISBN-13:

9780964462113

Edition: First Edition
Released: Jan 01, 1996
Publisher: Yes! Press
Format: Paperback, 203 pages

Description:

The Customer Service Companion, subtitled "The essential handbook for those who serve others" is designed for the front line employee who works with the public in either a service or sales capacity. The book emphasizes the "how" and "why" of external service (working with customers or clients) and internal service (attitude, teamwork, and cooperation with one's coworkers and supervisor).

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