Service Level Agreements: Winning A Competitive Edge for Support & Supply Services

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Service Level Agreements: Winning A Competitive Edge for Support & Supply Services image
ISBN-10:

0964164841

ISBN-13:

9780964164840

Author(s): Hiles, Andrew
Released: Mar 13, 2000
Publisher: Rothstein Associates Inc.
Format: Paperback, 300 pages
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Description:

This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!

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