Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less

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Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less image
ISBN-10:

0963626884

ISBN-13:

9780963626882

Author(s): John Tschohl
Edition: 1
Released: Sep 01, 2005
Format: Paperback, 111 pages

Description:

Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those companies and their employees respond to those mistakes is what separates successful costumer service driven organizations from the rest of the pack. Loyal for Life will stretch the reader’s concept of service recovery, empowerment, and customer service to a whole new level.

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