Principles of Total Quality, Third Edition

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Principles of Total Quality, Third Edition image
ISBN-10:

0963403060

ISBN-13:

9780963403063

Edition: 1
Released: Feb 01, 1994
Publisher: CRC-Press
Format: Hardcover, 400 pages

Description:

This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment

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