Serving the public: A curriculum for court employees
ISBN-10:
0938870807
ISBN-13:
9780938870807
Author(s): Sampson, Kathleen; Sampson, Kathleen M.
Edition: 1 Ed
Description:
This training manual provides practical knowledge court employees must have to maintain excellence in customer service. It helps them identify who their customers are, both internal and external, and analyze their needs and expectations.
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