Telephone Courtesy and Customer Service Rev Ed

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Telephone Courtesy and Customer Service Rev Ed image
ISBN-10:

0931961181

ISBN-13:

9780931961182

Author(s): Finch, Lloyd
Released: Feb 01, 1991
Publisher: LPC Group
Format: Paperback, 100 pages

Description:

The author gives techniques on how to do effective listening and effective responses.

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