The health care supervisor's handbook

Supervisors will readily agree with me when I state that the responsibility of supervising other people is complex, undervalued, and misunderstood. I have tried to clear up some of the misunderstandings and present "keys" to successful supervision. At all times I have recognized the supervisor's critical contribution to the delivery of health services. It is clear to me that the real job of labor and employee relations is done on a day-to-day basis by the first-line supervisor and the department head. I address this study with this how-to manual, to all of you who get the job done. Chapters cover: 1) The Supervisor as Manager 2) How to Interview: First Step to Better Placement 3) How to Avoid the High Cost of Turnover: Getting the New Employee Started 4) How to Evaluate Performance 5) How to Communicate for Change 6) How to discipline: The Positive Approach 7) How to Handle Grievances Effectively 8) How to Act or React to a Union Organizing Drive: What You Can Do 9) How to Measure Results of Your Supervisory Efforts