Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
Description:
In Best Face Forward, Jeffrey F. Rayport and Bernard J. Jaworski argue that as this "front-office automation" revolution unfolds, competitive advantage will increasingly depend on deploying the right mix of interfaces with customers - human, automated, and hybrids of both - to surpass current levels of performance and service. Based on extensive research inside both start-up and established businesses, Best Face Forward proposes guiding principles and a practical auditing tool for determining how humans and machines can best collaborate in mediating critical customer interactions. Far from dehumanizing the workforce, the authors show how this revolution will create a "people-rich" workplace - one that combines the unique capabilities of humans and machines to create a better world for all of us.
Best prices to buy, sell, or rent ISBN 9780875848679
Frequently Asked Questions about Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
The price for the book starts from $6.83 on Amazon and is available from 17 sellers at the moment.
At BookScouter, the prices for the book start at $2.26. Feel free to explore the offers for the book in used or new condition from various booksellers, aggregated on our website.
If you’re interested in selling back the Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers book, you can always look up BookScouter for the best deal. BookScouter checks 30+ buyback vendors with a single search and gives you actual information on buyback pricing instantly.
As for the Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers book, the best buyback offer comes from and is $ for the book in good condition.
The Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers book is in very low demand now as the rank for the book is 6,861,411 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
Not enough insights yet.