Convention Management and Service

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Convention Management and Service image
ISBN-10:

0866125086

ISBN-13:

9780866125086

Author(s): James R. Abbey; PH.D.
Edition: 9th
Released: Aug 25, 2016
Format: Paperback, 663 pages

Description:

The ninth edition includes discussions of the impact of technology, both as a tool for sales and service, and as a desired amenity for meeting and convention groups. This edition also looks at changing demographics, in particular Millennials; and the increasing influence of meeting planners on a hotel's sales and servicing strategies. The textbook includes two new sidebar features, "More Online" and "Worth Watching," which encourage students to further explore the book's content online through articles, white papers, videos, and educational resources. The book also includes "Industry Profiles" and "Best Practices" boxes to inspire readers.

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The highest price to sell back the Convention Management and Service book within the last three months was on October 01 and it was $20.75.