Listening Skills

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Listening Skills image
ISBN-10:

0852927541

ISBN-13:

9780852927540

Author(s): MacKay, Ian
Edition: 2
Released: Jan 01, 1995
Publisher: CIPD
Format: Paperback, 62 pages

Description:

"Listening Skills" describes techniques and activities to improve your listening ability and makes clear why effective listening is such a crucial management. Clear explanations will help you: recognise the inhibitors to listening - improve your physical attention so you are seen to be listening - listen to what is really being said by analysing and evaluating the message - ask the right questions so you understand what is not being said - interpret tone of voice and non-verbal signals.

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