The Heart of Leadership: Influencing by Design

In today's competitive marketplace, managing isn't enough! The challenges facing organizations now require leadership to survive, grow and prosper. THE HEART OF LEADERSHIP is a book about leading on purpose, not by accident. It empowers readers and teaches them how to create an environment that increases productivity and profitability in the organization, more effectively serve their customers, and gain a deeper sense of personal fulfillment from their work. The book includes insights and guidance for establishing a vision and a mission; Methods for reducing turnover, developing a loyal staff and finding winners to work on your team; A hands-on approach to reducing resistance to change; A formula for developing self - directed workers; Secrets to increasing the level of trust in your organization; Tips on working more effectively with sales, professional and administrative staff.