Assessing Service Quality: Satisfying the Expectations of Library Customers
Description:
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service quality standards and explain how services can be quantitatively and qualitatively assessed. Librarians can select the service factors and customer expectations they want to assess. Practical assessment tools provide the keys to measure service quality and identify strengths and weaknesses to narrow the gap between business-as-usual service delivery and customer expectations.
Best prices to buy, sell, or rent ISBN 9780838934890
Related Books
- 1
- 2
- 3
- Assessing Service Quality: Satisfying the expectations of library customersHernon, Peter; Altman, Ellen; Dugan, RobertEdition:3ISBN-13:9781783300594
- Assessing Service Quality: Satisfying the Expectations of Library CustomersHernon, Peter; Altman, EllenEdition:2ISBN-13:9780838910214
- Assessing Service Quality: Satisfying the Expectations of Library CustomersHernon, Peter; Altman, Ellen; Dugan, Robert E.Edition:ThirdISBN-13:9780838913086
- Assessing Service Quality: Satisfying the expectations of library customersHernon, Peter; Altman, Ellen; Dugan, RobertEdition:3ISBN-13:9781783300594
- Assessing Service Quality: Satisfying the Expectations of Library CustomersHernon, Peter; Altman, EllenEdition:2ISBN-13:9780838910214
Frequently Asked Questions about Assessing Service Quality: Satisfying the Expectations of Library Customers
The price for the book starts from $6.98 on Amazon and is available from 7 sellers at the moment.
At BookScouter, the prices for the book start at $13.30. Feel free to explore the offers for the book in used or new condition from various booksellers, aggregated on our website.
If you’re interested in selling back the Assessing Service Quality: Satisfying the Expectations of Library Customers book, you can always look up BookScouter for the best deal. BookScouter checks 30+ buyback vendors with a single search and gives you actual information on buyback pricing instantly.
As for the Assessing Service Quality: Satisfying the Expectations of Library Customers book, the best buyback offer comes from and is $ for the book in good condition.
Not enough insights yet.
Not enough insights yet.