Making TQM Work: Quality Tools for Human Service Organizations (Springer Series on Social Work)

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Making TQM Work: Quality Tools for Human Service Organizations (Springer Series on Social Work) image
ISBN-10:

0826111874

ISBN-13:

9780826111876

Released: Apr 01, 1999
Publisher: Springer Pub. Co
Format: Paperback, 129 pages

Description:

This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in the workplace, TQM and quality tools, planning for continuous quality improvement, team building, group interaction tools and Pareto analysis, problem identification and analysis, work process improvement, financial management, benchmarking, and charting the future. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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