Managing Knock Your Socks Off Service
Description:
Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to:
* find and retain service-oriented people
* get to know customers intimately
* build a service vision
* train and coach
* create and maintain a service management process that aligns people, systems, and customers
* involve and empower employees
* recognize and reward good performance.
Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Best prices to buy, sell, or rent ISBN 9780814473689
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- Managing Knock Your Socks Off ServiceZemke, Ron; Bell, ChipEdition:ThirdISBN-13:9780814432044
- Managing Knock Your Socks Off Service (Knock Your Socks Off Series)Zemke, Ron; Bell, Chip R.ISBN-13:9780814477847
- Managing Knock Your Socks Off ServiceZemke, Ron; Bell, ChipEdition:ThirdISBN-13:9780814432044
Frequently Asked Questions about Managing Knock Your Socks Off Service
The price for the book starts from $5.98 on Amazon and is available from 15 sellers at the moment.
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As for the Managing Knock Your Socks Off Service book, the best buyback offer comes from and is $ for the book in good condition.
The Managing Knock Your Socks Off Service book is in very low demand now as the rank for the book is 6,723,157 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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