Customer Connection: Quality for the Rest of Us

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Customer Connection: Quality for the Rest of Us image
ISBN-10:

0814458378

ISBN-13:

9780814458372

Author(s): Guaspari, John
Edition: First Edition
Released: Jan 01, 1988
Publisher: Amacom Books
Format: Hardcover, 224 pages
Related ISBN: 9780814477588

Description:

Examines the connection between quality and consumer satisfaction, looks at Japanese quality control, and tells how to integrate company quality programs

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