Delivering Knock Your Socks Off Service
Description:
The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised edition introduces readers to the next generation of first-class service strategy. Applying the winning Knock Your Socks Off formula to the new demands of 21st-century business, the third edition features all-new chapters on Delivering Knock Your Socks Off E-Service, Creating Trust with Your Customer, and Service Recovery Expectations, plus new and updated stories, real-world examples, and new illustrations by cartoonist John Bush. And as always, Delivering Knock Your Socks Off Service reveals how to:
* See things from the customer's point of view * Become a fantastic fixer and a powerful problem solver * Cope with "customers from hell" * And avoid The 10 Deadly Sins of Customer Service
Today's customer is smarter, more demanding, and more mobile than ever. Once again, Delivering Knock Your Socks Off Service delivers the strategies, techniques, and tips that will keep those customers coming back.
Best prices to buy, sell, or rent ISBN 9780814407653
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- Delivering Knock Your Socks Off ServiceAssociates, Performance ResearchEdition:UnabridgedISBN-13:9781596591738
- Delivering Knock Your Socks Off ServicePerformance Research AssociatesEdition:FifthISBN-13:9780814417553
- Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)Perf Research AssociationEdition:4thISBN-13:9780814473658
- Delivering Knock Your Socks Off ServiceAssoc. Performance ResearchISBN-13:9781428197527
- Delivering Knock Your Socks Off ServiceAssociates, Performance ResearchEdition:UnabridgedISBN-13:9781596591738
- Delivering Knock Your Socks Off ServicePerformance Research AssociatesEdition:FifthISBN-13:9780814417553
Frequently Asked Questions about Delivering Knock Your Socks Off Service
The price for the book starts from $5.34 on Amazon and is available from 25 sellers at the moment.
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As for the Delivering Knock Your Socks Off Service book, the best buyback offer comes from and is $ for the book in good condition.
The Delivering Knock Your Socks Off Service book is in very low demand now as the rank for the book is 4,530,924 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.
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