Fabled Service: Ordinary Acts, Extraordinary Outcomes

In Fabled Service, Betsy Sanders shares her secrets for creating legendary customer service through dedicated leadership.The first edition sold over 75,000 copies in cloth and paperback since it's original publication in 1994. In this revision, Sanders will draw not only on her previous experience as Nordstrom vice president and general manager, but on her more recent experience consuklting to companies worldwide (such as Hitachi and Harrods) as well as her experience serving on the boards of WalMart, Wolverine Worldwide (parent company of Hushpuppies), Walpoint( parent company of Blue Cross), Advantica (parent company of Denny's) and Washington Mutual. The revision will include new stories that lead off each chapter from service leaders around the world that will illustrate the message of that chapter--fabled service is a way of life, is defined by the customer, is everyone's job, etc.) We will update the sidebars and illustrations which are so much a part of what has made this book successful and update the interior design, while keeping the short length (154 pages).