Make That Call!

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Make That Call! image
ISBN-10:

0749432527

ISBN-13:

9780749432522

Author(s): Iain, Maitland
Edition: 2nd
Released: Jan 01, 2000
Publisher: Kogan Page, Ltd.
Format: Paperback, 160 pages

Description:

Telephone conversations give the outside world an instant impression of a caller and their company. The manual seeks to ensure that this impression is positive, showing how to tackle even the toughest conversation with professionalism and style. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.

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